Terms & Conditions

Payment

We accept Credit Card, Debit Card payments via Barclaycard ePDQ or Paypal. The goods will not be delivered until the customer's funds that have been paid to Spiratronics have cleared in full.

Order Notes

Please note that all transactions will be carried out in Sterling. Once you have placed your order, confirmation will be sent to you via e-mail complete with Transaction and Order Reference numbers. Spiratronics monitor prices on a daily basis.

We will not be held responsible for pricing errors due to software mal-functions, or human error. This website operates on an 'invitation to treat' basis and not as an 'offer for sale' as a result, Spiratronics reserves the right to decline orders for bulk or high value purchases. All discounts offered are entirely discretionary and can be removed at any time

Delivery

Your order will be normally be dispatched to you on the same working day. However all orders (subject to full payment being made and stock being available) will be dispatched within 2 working days. If for any reason this timescale cannot be met, we will notify within two working days of your order being placed

Credit Card Security

At the order placement stage of the process, you will be passed to a third party payment agent. At no point will Spiratronics recieve details of your credit card or other method of payment

Privacy Policy

We collect only the basic personal details required to process your order. We do not store any customers financial or credit card details in any form. We will not trade, resell, sell, or redistribute information that you provide to us, to any other companies, organisations or individuals.

Your information provided to us during the ordering process is protected by 128-bit industry-standard Secure Sockets Layer (SSL) technology to provide encryption of personal information such as your name, address. This server encrypts information while it is being transmitted across the Internet so that unauthorised people cannot read it.

Returns

We guarantee your satisfaction. All of our products come with a no fuss returns option. In accordance with the EU Distance Selling Directive, you are entitled to cancel your order at anytime within 7 days of receiving your goods. We do, however go further than this by offering an entirely discretionary extension to the 7 day deadline and offer return for any reason up to 14 days from purchase. If you wish to cancel an order under these terms, first contact us and then return your products unopened and in an identical condition to how they were received within 14 days of receiving your parcel. Responsibility for the goods remain with you, the customer until received at Spiratronics' premisis and customers are encouraged to take adequate insurance with their chosen shipping method

Unlawful or Prohibited Use

You shall not use this site for any purpose that is unlawful or by any means prohibited under these terms and conditions. You shall not use this site in any manner, which may harm Spiratronics or other parties or adversely affect the site functionality or its use by others. You shall not attempt or obtain from or through this site any information that is not already and intentionally made available from or through it.

Web Site Terms of Use

All the information on this web site is intended for guidance only. The web site is regularly updated. Products and prices are subject to change without notice. Spiratronics owns the copyright in all materials on this site. Any technical information, descriptions, data and diagrams are offered for information only. Spiratronics accepts no responsibility for loss or damage resulting from its use.

Copyright

All contents and information on this site including without limitation text, graphic and images, is the property of Spiratronics or the property of their respective owners and is protected by United Kingdom copyright laws.

Trademarks

All trademarks that appear on this site are the property of their respective owners.